Return & Refund Policy

Effective Date: Nov 7, 2025

Thank you for shopping with Quick Pick . Your satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return and Refund Policy to understand your options for returning or exchanging products. We’re committed to making every shopping experience smooth and transparent.

1. Return Window

We accept returns within 15 days of the delivery date only if the item is damaged or defective, and your request must include supporting evidence.
Please note that personalized items, food items, and clothing do not qualify for our return or refund policy.

We encourage you to carefully review your order before confirming your purchase. Once an order is placed, it is processed immediately for shipping and cannot be canceled or modified, so please ensure all details — including items, quantities, and shipping information — are correct before finalizing your order.

2. Non-Returnable Items (Change of Mind)

We do not accept returns due to:

• Change of mind

• Incorrect purchase

• Personal preference

Please review product descriptions and images carefully before placing your order.

Shipping fees will not be refunded.

3. Eligibility Criteria

A return will be accepted only if all of the following conditions are met:

• The product is damaged, defective, or materially different from what was described

• You contact us within 15 days of receiving your order

• You provide clear photo or video evidence of the issue

Quick Pick Grocers reserves the right to deny any return that does not meet the above conditions.

4. Return Shipping

If your return is approved:

• We will provide a prepaid return shipping label

• There is no cost to you for return shipping on eligible items

• The item must be securely packaged and dropped off at the designated carrier location

5. Refund Process

Once we receive and inspect your return, you will be notified by email.
If approved, a full refund will be issued to your original payment method within 15 business days.
Refund processing time may vary depending on your bank or credit card issuer.

If your return is rejected due to ineligibility, we will contact you with further information.

6. Exchanges

We currently do not offer direct exchanges.
If you receive a damaged item, please follow the return process. Once your refund is completed, you may place a new order for the item.

7. How to Request a Return

To initiate a return, please email us at support@quickpickgrocers.com with:

• Your order number

• A brief description of the issue

• Photos or videos showing the problem

Our support team will review your request and provide instructions, including a prepaid return label if approved.

8. Need Help?

We’re here to assist you with any questions regarding your order or this policy.

📧 Email: support@quickpickgrocers.com
📞 Phone: +1 (516) 780-4566
🌐 Contact Page: Contact Us

Quick Pick Grocers reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with the revised effective date.